The work of the Manningham Advice project makes a huge difference to the lives of many in Bradford.
The Financial Impact
In the 12 months from April 2020 to April 2021 we secured
in benefits due to people using our services.
We also helped people stabilise
of debt so that they could better manage their finances.
From 2014 to 2020, the amount of benefits accessed for clients was
and
in debts stabilised.
Success Stories
Shameem’s Story
Shameem came to Manningham Project asking for help with Benefits and support with immigration issues. ‘I was feeling very anxious about my pre-settled status. My command of English was not good. My adviser Sajila Malik listened to me concerns very carefully. Sajila applied for my pre-settled status and advised me on the supporting documents required. [...]
Muktar’s Story
‘I have come a long way since visiting Manningham Project, and my life is changing for the better. My ex-husband had left me with multiple debts. I was having problems with housing and benefits. I didn’t know what to do, and these problems were having an effect on my health and wellbeing. My adviser helped [...]
Allia’s Story
‘I came about my own health and my children’s health, but from there staff have supported me with my mental health and my children’s too. My adviser helped me to apply for my benefits and also supported me through other personal issues. I can come to Manningham Project when I have an issue whether it [...]
Client Satisfaction Survey
We carry out an annual client satisfaction survey and the 2020 results show:
of clients were British Pakistani, Bangladeshi and Kashmiri
were White Eastern European
were economically inactive (carers, unemployed, pensioners)
were between 50 and 80 years of age
were between 30 and 50
Significantly
sought support once per month and
twice per month
with
visiting two to three times over the year. This is an issue which we will be exploring to see if and how we can more effectively support people
The satisfaction rates were high with
rating it as between ‘satisfactory’ and ‘Excellent’. There were no complaints about the service and
either agreed or strongly agreed that they felt better and less anxious after being supported
The Self-Reliance Programme
‘Helping People to Help Themselves’
Since 2019 we have been developing work which aims to support people in developing the skills and knowledge so that they can tackle their own problems rather than having the ‘experts’ solve them on their behalf. The evaluation from a recent group of people taking part in the Self-Reliance work shows very positive results.
Each of the clients in the pilot programme has achieved on being able to resolve issues for themselves and feel more in control of their lives.
